Money Back Guarantee & Refund Policy

Xterminator is covered by our no hassle, 30 day money back guarantee policy.

We are very confident in the programs and services sold through our site; however your satisfaction is our number one priority. If for any reason at all you are not 100% satisfied with your purchase, just let us know within 30 days and we'll provide you with a prompt, hassle free refund.

If you did not receive a download link for the product you purchased, you may access the members page by clicking here.
Or if you need any kind of support, please e-mail us at:

We make every effort to reply to support tickets within 24hrs Monday – Friday (excluding holidays), however in periods of high demand, if may take a little longer to receive a response.
You can help to ensure a speedy reply by including the following information with your request:

(a) Your first and last name.
(b) Your email address.
(c) A copy of your receipt and order ID number.
(d) The reason for requesting a refund or cancellation.

Cancellations:  Please note that if you decide to cancel or refund your purchase, all logins and memberships will be deactivated and any products downloaded should be deleted from your computer.   If you would like to cancel your purchase or to submit a refund request, please send your refund request to us by email to

Please allow up to 48hrs for our customer support team to process your refund or cancellation request. Our support team will contact you to confirm that your refund has been processed or to ask for additional information if needed.

All refunds will be issued in the form of payment in which they are made.

If you have any questions or concerns we are happy to assist you just e-mail